by With increasing customer expectations, businesses need to deliver on time and within budget. A delivery management software helps you do just that.
It automates your entire delivery process – from order picking to stock management, and optimised vehicle routes. Ultimately, it elevates customer satisfaction and keeps your business running at peak performance.
1. Enhanced Customer Service
Delivery management software is a great way to keep customers in the loop throughout the entire delivery process. It can notify them of tracking updates and reminders, provide real-time proof of delivery, and even send customer service notifications.
In this modern day and age, it is crucial to deliver goods promptly and on time, while providing the best customer experience possible. Having an unhappy customer can cost you valuable business.
DMS can help you stay on top of orders by automatically turning them into tasks, which you can use in the dashboard to track their status and performance. This helps you monitor things like the number of deliveries ordered and attempted, their completion percentage, and the reason for their failure.
2. Increased Revenue
In a nutshell, delivery management software streamlines your delivery process while improving driver performance and meeting customer expectations. It also increases your company’s reputation and draws repeat business.
It offers real-time visibility of deliveries and allows you to share live tracking links with customers, so they can keep track of their orders throughout the day. This makes the entire process transparent, builds trust between you and your customers and gives them confidence that their orders are in good hands.
Moreover, delivery management software can help you optimize routes, improve the quality of your deliveries, and cut fuel costs. This is especially true for small businesses that do not have a large fleet of vehicles.
3. Reduced Risk of Errors
One of the major benefits of using a Delivery Management Software is that it can significantly reduce the risk of errors. Businesses are able to track their deliveries in real time and provide accurate tracking information for customers.
When using delivery management software, businesses also have the ability to manage their drivers more efficiently. This can save businesses a lot of time and money, while keeping drivers on task.
In addition, many software systems offer a route planning feature that can help businesses save time and money by creating efficient routes that are free from traffic congestions, road restrictions, and other obstacles that can increase the cost of delivery. These routes can be made longer or shorter based on business needs.
4. Increased Efficiency
Delivery management is a vital part of e-commerce businesses. It ensures that online shoppers get their goods within the shortest time possible, whether they buy on-demand or offline.
As the number of deliveries increases, dispatchers and managers have to be able to manage their teams as efficiently as possible. They need to be able to call drivers, ask them to check-in and re-plan routes as necessary, all without losing time or increasing delivery delays.
Using a Delivery Management System can help you optimize your deliveries by picking the most efficient route for your drivers. It takes the stress out of planning by automatically calculating time-effective journeys.
5. Increased Customer Satisfaction
Customer satisfaction is an important metric for any business. A low CSAT score can lead to lost customers and increase your costs, so it’s important to make sure your customer service team is providing a positive experience for every client.
Streamlining your delivery process through software can help you improve your customer satisfaction metrics and decrease your churn rate. This is especially true in today’s highly competitive business environment.
A reliable DMS will help you connect with your drivers, optimize their routes and provide real-time tracking of orders as they arrive. These features can also save your company time and money.
