Help Desk Service Tools for IT Support Technicians
A good help desk software will provide a great customer experience and have an effective ticketing system. Here are the best options for your business’s help desk.
WixAnswers IT Help Desk Software
WixAnswers provides a unified customer support system that includes tickets, chats, calls, and knowledge bases. It is possible to create self-service resources such as FAQs and video guides so that customers can find the answers they need immediately. All interactions with each customer are organized on one page using the service desk platform. You can view past communications at any time. Analytics tools can even help you understand the issues customers care about and suggest improvements to your team.
Customers and team members can access a single knowledge hub through self-service, which costs $24 per agent per month. Customer service costs $56 per user per month. The price for multichannel support begins at $60. For unlimited support, the price per user per month is $80. All plans include free trials.
Intercom IT Help Desk Software
The Intercom platform is relationship management and helps desk software all in one. This platform includes messaging, live chat, and email support. Using features such as bots and product tours, you can also automate certain functions. Because of the resources you provide, customers may be able to answer their own questions about one of your offerings.
Starting price at $59 for chat and outbound messaging. Next-level support pricing is $119 per month.
Front IT Help Desk Source
Manage help desk inquiries from multiple sources with the front end’s collaborative inbox. Customer-centric design. You’ll never see a ticket number or canned response. Service desks not only provide an inbox that receives inquiries from chats, emails, and more, they also provide analytics to help you improve customer relationships over time. You can find out the topics that are most frequently asked about, for instance, and see how many messages are typically needed to resolve an issue. You can do this by integrating common answers into a self-service portal so customers can get answers more quickly.
With the starter plan, you can have a team of up to 10 users and receive an email, SMS, and social media support. Trial plans are also available. It costs $49 per user per month for Prime and $99 per user per month for the enterprise.
Cayzu IT Help Desk Solution
Cayzu is a cloud-based help desk solution that organizes conversations from multiple sources into one place. You can create efficient workflows and processes with the help desk’s intuitive interface and automation features. In addition, you can create branded self-service portals and knowledge bases, use mobile apps to communicate with your team, and access analytics to enhance business communications over time. IT and marketing agencies, as well as construction companies, can use Cayzu. A general SMB version is also available, which is designed to make small helpdesk teams more efficient.
At $4 per agent per month, Cayzu offers email, social, a web widget, and a self-service knowledge base. There are also advanced options, such as custom fields and asset management, that range from $9 to $39 per month. Free trials are also available on all plans. There is also an annual pricing structure. So if you sign up with a larger team, you will get a lower price per agent.
What is the best IT help desk support software for your customers?
Based on the kind of inquiries you receive, you can choose the best customer support software. You might benefit from a full-service solution, such as Zoho Desk or Freshdesk. If customers contact you via multiple channels. Choose a more targeted solution like Jira Service Desk or ManageEngine if you provide a specific type of support. A simple solution like Hiver or HappyFox may be a good option for those who are looking for easy-to-use or self-service features.
How does Microsoft IT help desk software work?
There is no standalone help desk software from Microsoft. But some options are included with or can be used with various Microsoft platforms. Within its suite of business applications, Microsoft Dynamics 365 offers help desk functionality. Furthermore, Microsoft AppSource provides access to third-party apps such as HelpDesk and Help Desk Plus, which are hosted on Microsoft SharePoint.
We also recommend knowing more about – IT Help Desk service software specifically for B2B businesses.