Genesys Study GCP-GC-ADM Group

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NEW QUESTION 43
If you navigate away from the page without saving the Script, you will not lose any work you have completed.

  • A. False
  • B. True

Answer: B

 

NEW QUESTION 44
What are callable time sets?

  • A. Callable Time Sets allow you to define calling times for various time zones. A Callable Time Set can then be associated with multiple campaigns.
  • B. Callable Time Sets provide a way to define your own time zones to associate with a campaign.
  • C. Callable Time Sets allow you to define calling times for various time zones. Multiple Callable Time Sets can then be associated with a single campaign.
  • D. Callable Time Sets are used to define when a campaign starts and stops.

Answer: D

Explanation:
Reference:
https://help.mypurecloud.com/articles/create-callable-times-entry/

 

NEW QUESTION 45
Which of the following are components of Genesys Cloud Reporting and Analytics? (Choose three.)

  • A. Dynamic Views
  • B. Dashboard
  • C. Interaction
  • D. Reports

Answer: B,C,D

 

NEW QUESTION 46
What does it imply when a campaign does not dial a list of telephone numbers?

  • A. Unable to reach the customer
  • B. The call went unanswered
  • C. They are in the DNC list
  • D. The telephone number is wrong

Answer: C

Explanation:
Reference:
https://help.mypurecloud.com/articles/not-call-lists-view/

 

NEW QUESTION 47
……

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